Delivery & returns
For cards and prints we offer free delivery within the UK.
Due to the nature of these items and the personalisation, we are unable to accept returns unless the item is damaged when you receive it. In which case please let us know as soon as possible so we can rectify.
For gifts and homewares, there is a charge of £5 to deliver to the UK (normally within 5 days unless we are making the item for you in which case it could be up to 2 weeks – we will let you know an estimate when we receive you order). This will apply to smaller items that can be shipped via Royal Mail or another suitable courier.
For larger items we offer a collection only service from our home, these products will be clearly marked in our online shop.
Returns will be accepted if there is a fault with the product or if you change your mind within 14 days (and the item has not been personalised or customised for you).
If you change your mind and return an item then postage or delivery costs will be the responsibility of the buyer. If there is a fault with your product we will cover any return costs – please contact us to help with this process before sending anything back to us.
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